Terms & Conditions

Last updated: 06/06/2025

Welcome to [Store Name]! These Terms and Conditions ("Terms") govern your use of www.marikolondon.com (the "Website") and your purchase of beauty and cosmetic products ("Products") from our Shopify store, operated by Mariko London Limited (Company Registration No: 15922653,. Please read these Terms carefully before using the Website or placing an order.

1. Acceptance of Terms

By accessing or using the Website and placing an order, you agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and any other policies referenced herein. If you do not agree with any part of these Terms, you must not use our Website.

2. Definitions

  • "Customer" or "you" means any individual or entity using the Website or purchasing Products.

  • "We," "us," or "our" refers to Mariko London Limited, a company registered in England and Wales.

  • "Distance Contract" has the meaning given under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Ordering & Contract Formation

  1. Order Process: All orders are subject to acceptance. Once you submit an order, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order, which occurs when we dispatch the Products.

  2. Age Requirements: You must be at least 18 years old to purchase Products that require age verification. By ordering, you confirm you meet the age requirement.

4. Pricing & Payment

  1. Prices: All prices include UK VAT at the applicable rate unless stated otherwise. We comply with the Price Display Regulations 2004.

  2. Payment Methods: We accept all major credit/debit cards, PayPal, Stripe, and other payment services through Shopify Payments. Payment is taken at the time of ordering.

5. Cancellation & Returns

  1. Right to Cancel: Under the Consumer Contracts Regulations, you have the right to cancel a Distance Contract within 14 days without giving any reason. The cancellation period expires 14 days after the day you (or a third party nominated by you) receives the last Product.

  2. Exclusions: The right to cancel does not apply to sealed Products which become unsealed after delivery for health or hygiene reasons (e.g., makeup, skincare jars).

  3. How to Cancel: To exercise the right to cancel, notify us by email at [Email Address] or via our contact form before the cancellation period ends.

  4. Refunds: If you cancel, we will refund all payments received, including delivery charges (standard delivery only), within 14 days of receiving notice of cancellation. Collection costs for returns are at your expense unless the Product is faulty.

6. Shipping & Delivery

  1. Delivery Regions: We ship to UK mainland addresses. For Northern Ireland, Highlands, or overseas territories, additional charges may apply.

  2. Delivery Times: Estimated delivery times are shown at checkout. While we aim to meet these estimates, delays may occur, and delivery dates are not guaranteed.

  3. Risk & Title: Risk of loss and title for Products pass to you when the carrier delivers the Product to your address.

7. Product Information & Safety

  1. Allergens & Usage: Products may contain allergens (see ingredient lists). Always perform a patch test before use. Products are for external use only. Follow all product-specific instructions.

  2. Compliance: All Products comply with the UK Cosmetic Products Regulation (EC) No 1223/2009 (as retained in UK law).

8. Consumer Rights & Liability

  1. Statutory Rights: Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

  2. Liability Limitations: We exclude liability for indirect or consequential loss. Our total liability under or in connection with these Terms shall not exceed the purchase price of the affected Product.

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is our property or licensed to us. You may not reproduce or use any content without our express written permission.

10. Data Protection & Privacy

We process personal data in accordance with our Privacy Policy and the UK GDPR and Data Protection Act 2018. By using the Website, you consent to such processing and warrant that all data you provide is accurate.

11. Cookies

We use cookies as described in our Cookie Policy. By using the Website, you consent to our cookie practices.

12. Third-Party Links

Our Website may include links to third-party sites. We do not endorse and are not responsible for their content or privacy practices.

13. Governing Law & Dispute Resolution

These Terms are governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the English courts. You may also pursue ADR via an approved alternative dispute resolution provider.

14. Changes to Terms

We may update these Terms to reflect changes in the law or business requirements. The "Last updated" date will indicate when changes were made. Continued use of the Website after changes indicates acceptance.

15. Contact Us

For questions about these Terms or your purchases, contact us at:

contact@marikolondon.com